IT technician and team leader
Golden opportunity for a leader with MS365 skills!
Procano delivers IT services and support to hundreds of small and medium-sized businesses across the Nordic region. Our philosophy is as simple as it is clear: We aim to make our customers' relationship with IT as smooth and secure as possible - in a safe and cost-effective manner. We believe that IT should optimize the company's time, money, and energy. It should simply work - every single day.
We are proud to be an award-winning supplier with accolades from reputable independent players in fields such as total security and infrastructure in Europe. Our deep expertise and close collaboration with Microsoft lay the foundation for our ability to provide high-quality services to our customers. For you, this means that you have the opportunity to work with the latest technology and the foremost experts in the industry.
Who is the Procano team?
In order to create the best customer experience, we have gathered some of the country's sharpest IT minds. In total, we are 35 employees, spread across our offices in Oslo and Porsgrunn. We are a good mix of people, ranging from experienced professionals to promising young talent, each with their unique perspectives and ideas.
Our Oslo office is located in Skøyen, where we have fresh and newly renovated premises. Here, we play Mario Kart on a big screen, organize afterworks, and enjoy delicious meals.
In addition to being a group that enjoys having fun together, we are also very focused on learning and development. With us, there is always room for questions or suggestions for improvements, and we are quick to turn around and do things differently when someone comes up with a good idea.
What will you work on?
Now we are looking for an IT technician and team leader for our Oslo office. You will lead a small team consisting of two other technicians, in addition to working on service desk, operations, and project work yourself. Here, you will solve everything from simple support inquiries to complex technical issues. Here are your main responsibilities:
Lead a team consisting of you and two IT technicians to deliver according to goals
Handle tasks related to the service desk: support, installation, troubleshooting, on-site assignments, and participation in onboarding projects
Coordinate and perform on-site assignments
Ensure effective resource planning so that the team efficiently tackles technical challenges and assignments
Act as the link between your own team in Oslo and the customer teams in Porsgrunn, as well as other departments and customers
Actively contribute to process development to strengthen productivity and increase customer satisfaction
Who are we looking for?
We envision that you have:
Relevant technical expertise and experience in technical infrastructure, with particular expertise in the Microsoft 365 portfolio, networking, and knowledge of Microsoft Azure. Here we value breadth over depth.
Minimum 2 years of relevant work experience, including experience with IT support and/or operations
Good Norwegian and English language skills, both verbal and written
Class B driver's license
If you also have relevant certifications, it's an advantage.
We imagine that you are solution-oriented, proactive, and have a drive to get things done. You are happy to challenge the status quo by asking yourself if we can streamline, automate, or find a completely different way to do something. At the same time, you enjoy creating systems and structures that promote good flow and effective communication. You are a good team player who enjoys building relationships - whether it's with your team, other colleagues, or our customers. Of course, we hope that you are a technologically curious person who likes to explore new technology and stay professionally updated.
What do you get with us?
A unique opportunity to develop your leadership skills in a growing company
The opportunity to work with a wide technology portfolio, and learn from some of the most skilled professionals in the industry
A pleasant working environment that values social connections.
Training, certifications, and a clear career plan for your further development. There will also be room to specialize and take on more responsibility within an area or a product that you find exciting.
Newly renovated premises in Skøyen with parking facilities and a good canteen arrangement
Employee benefits including good insurance and pension schemes, and membership in SATS.