Personal customer team and dedicated resources
You will have a dedicated customer team that the entire company will get to know, as well as dedicated resources for proactive operations. This is how you know us, and we know you.
Proactive and productive
We take the responsibility of becoming part of your everyday life extremely seriously. By working towards being available through the channels one actually wants to use, we are always close, with close personal support that emphasizes the human element.
15
sec
Phone response time
2
min
Chat response time
99
%
Customer satisfaction
Personal customer team
You will be assigned a customer team selected based on your situation. They will always respond to your service requests, phone calls, and chats. This way, everyone in the company will get to know their team and we will always have the best insight into what is happening with you.
Team Phoenix
Andreas Holmberg
Team Lead | IT Consultant
August Randow
IT Consultant
Bård Valhovd
IT Apprentice
Sivert Eikland-Loftsgarden
IT Apprentice
Team Poseidon
Adrian W. Andersen
Team Lead | IT Consultant
Elias H. Linna
IT Consultant
Mathias Frisk
IT Consultant
Sondre Ringhus
IT Apprentice
Thomas H. Warholm
IT Consultant
Dedicated resources for proactive IT
In order to have a well-functioning IT daily life, we believe it is important to collaborate proactively. Therefore, we have technical resources and supportive roles to ensure that your IT daily life is solid through trends and changes.
Technical Account Manager
With your own technical resource, you will receive recommendations for improving the setup based on your specific technology landscape.
Client Success Advisor
Their resources within Client Success will ensure regular meetings, as well as adaptation and development without focus on sales.
All according to desire and need.
Available wherever you are
Customer portal
With a specially developed customer portal, those you choose can order equipment, add employees, and much more.
Phone
We are easily accessible by phone. Whether you urgently need answers in everyday situations or our 24-hour service is the solution for critical inquiries.
As expected, always just an email away with what you are wondering about, if you prefer the traditional form.
“We have been working with Procano for a long time, and we are extremely satisfied with both the service and the follow-up. The resources at Procano are experienced as helpful and service-oriented people, genuinely committed to delivering high quality in a short time. We can only recommend a collaboration with Procano.”
